Student Grievances

State Authorization

State Authorization is a legal issue dealing with a college’s adherence to state requirements for colleges to secure authorization to offer instruction in that state. Compliance with individual state requirements is now part of the Higher Education Opportunity Act of 2008, Amended 2010. Colleges and universities offering distance education courses or programs are required to provide current and prospective students with the contact information for filing complaints with the educational institution, with its accrediting agency, and with the state agencies that handle complaints in students’ states of residence.

Students may reference the NC-SARA website to verify that William Peace University (WPU) is authorized to offer Distance Learning courses in their state. Registration of students from states not included in NC-SARA may require additional time and information so please allow additional time for this process.

Students residing outside of the State of North Carolina while taking online courses from WPU who desire to resolve an academic grievance or complaint should first follow WPU’s Student Complaint Process.

William Peace University Student Complaint Process

WPU undergraduate students who wish to resolve an academic grievance or complaint should first follow the university’s Student Complaint Process, as detailed on pages 42-43 of the Student HandbookWPU’s Grievance Form is available online.

Miss Bobbie Cole, Director of Residence Life & Housing
bdcole@peace.edu
(919) 508-2014

North Carolina Post-Secondary Education Complaint Information

If the grievance cannot be resolved within the university, students may contact the Licensure Division of the University of North Carolina System Office, which serves as the official state entity to receive complaints concerning post-secondary institutions that are authorized to operate in North Carolina. After reviewing the complaint policy, students can complete a complaint form and submit it either to studentcomplaint@northcarolina.edu or via mail at:

North Carolina Post-Secondary Education Complaints
c/o Student Complaints
University of North Carolina System Office
910 Raleigh Road, Chapel Hill, NC 27515-2688
(919) 962-4550
Post-Secondary Education Complaints in North Carolina

Southern Association of Colleges and Schools Commission on Colleges Student Complaint Information

In the event that a complaint still has not been satisfactorily addressed, a complaint may next be filed with the university’s accrediting agency. William Peace University is accredited by The Southern Association of Colleges and Schools Commission on Colleges (SACSCOC) to award bachelor’s, master’s, and doctoral degrees. After reviewing the complaint policies, procedures, and form, complainants may contact SACSCOC at:

1866 Southern Lane
Decatur, Georgia 30033-4097
404-679-4500
http://www.sacscoc.org/

State Authorization Reciprocity Agreement – North Carolina Complaint Information

Students may also contact the offices of the State Authorization Reciprocity Agreement – North Carolina (SARANC) via the North Carolina State Education Assistance Authority (NCSEAA), North Carolina’s portal entity for the State Authorization Reciprocity Agreement (SARA). Upon reviewing the complaint process, students may complete the complaint form and submit it either via complaint@saranc.org or to:

SARA North Carolina Director
NCSEAA
PO Box 14103
Research Triangle Park, NC 27709
(855) 727-2162 – toll free
(919) 248-4667 – local
(919) 248-6667 – fax
www.saranc.org

State-By-State Complaint Information

Students may also be able to pursue a complaint via agencies in their state of residence. For contact details, refer to the list below.

State-By-State Contact Information

Professional Licensure

WPU does not currently offer any online degree programs that lead to licensure or certification.

Office of the Registrar
Main 12